Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Domestic orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on your location and the supplier. Expedited options may be available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on domestic orders over $70. Free shipping is also available on select products through our fulfillment partners.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Returns & Exchanges

What is your return policy?

We want you to love what you ordered. If you're not satisfied, please contact us within 30 days of receiving your order and we'll work with you to make it right.

How do I start a return?

Reach out to our support team via the Contact Us page with your order number and reason for return. We'll guide you through the process.

Are there items that can't be returned?

Certain items such as personalized or final-sale products may not be eligible for return. Details will be noted on the product page.

Products

Are your products high quality?

Every product in The Curated Compass collection is thoughtfully selected for its craftsmanship, function, and ability to elevate everyday experiences. We only carry items we believe in.

How do I know which product is right for me?

Our collections are curated to make discovery easy. If you need personalized guidance, don't hesitate to reach out — we're happy to help you Find Your Compass™.

Payments & Security

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.

Is my payment information safe?

Yes. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. We never store your full card details.

Account & Support

Do I need an account to place an order?

No account is required. You can check out as a guest. However, creating an account makes it easier to track orders and manage your preferences.

How can I contact customer support?

Visit our Contact Us page and we'll get back to you as soon as possible. We're here to help!