Shipping & Delivery

Order Processing

All orders are processed within 1–2 business days, Monday through Sunday.

Estimated Shipping & Delivery Times

Estimated transit time is 3–5 days. Estimated delivery time for orders within the US is 4–7 days. We deliver Monday through Sunday.

Shipping Rates

We offer FREE shipping on all orders! For domestic orders over $70, free standard shipping is automatically applied at checkout.

Do We Ship Internationally?

For orders within the US, we currently do not offer shipping outside the country via our standard shipping profile. Select products may ship internationally through our fulfillment partners.

Order Tracking

Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided in the post-purchase email and paste it into the tracking tab.

Packaging

All items are carefully packaged to avoid any form of damage during transit.

Shipping Method & Carriers

All orders are shipped via standard ground. We use a variety of carriers to fulfill orders depending on the item and delivery location. Courier details and shipping information will be provided upon successful order processing.

Split Shipments

We always strive to ship your order in a single shipment. However, there are times when we may need to split it into multiple shipments due to product availability, shipping directly from a vendor, or large order size. Rest assured, there will be no additional charges when we divide an order into multiple shipments.

Order Cancellations

You can cancel your order within 24 hours of placing it, before it ships, for a full refund. Email us at customerservice@the-curated-compass.com to cancel within the specified timeframe. Our customer support team aims to respond within 12 hours during regular business hours (Monday–Friday, 9 AM–5 PM EST).

Damaged, Defective, or Incorrect Items

If you receive a broken, damaged, defective, or incorrect item, please report it to us within 30 days of delivery. Include a photo of the item and we'll either replace it or provide a full refund. If you choose to return the item, we'll cover the shipping costs.

Missing Packages

If your order appears to be missing but your tracking information shows it was delivered, contact your local carrier to confirm the delivery. For further assistance, email customerservice@the-curated-compass.com.

Payment Processing

Your credit card will be charged as soon as your order is submitted. We accept payments through Shopify Payments, including credit/debit cards, Apple Pay, Google Pay, and more.

Contact Us

For additional assistance, contact us at customerservice@the-curated-compass.com. Our customer support team responds to all inquiries within 12–24 hours during regular business hours (Monday–Friday, 9 AM–5 PM EST).