Shipping policy

Shipping & Delivery

What are your shipment handling times?

All orders are processed within 1-2 days, Monday through Sunday.

What is the estimated transit/shipping time?

The estimated transit/shipping time is 3-5 days. We deliver Monday through Sunday. For orders within the US, we currently do not offer shipping outside the country. We do offer FREE shipping on all orders!

What is the estimated delivery time?

The estimated delivery time is 4-7 days for orders within the US.

Do I receive a tracking number with my order?

Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided in the post-purchase email and paste it into the tracking tab. Once you click to enter your tracking information, it will be available to you. You can also use the following link to our tracking tool. For additional assistance with your order, you can contact us at customerservice@the-curated-compass.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Monday through Friday, 9 am to 5 pm EST.

How are items packaged?

All items are carefully packaged to avoid any form of damage.

What method will be used to ship my item?

All orders are shipped via standard ground. We’ll ship your order as soon as possible to ensure fast delivery. For additional assistance with your order, you can contact us at customerservice@the-curated-compass.com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Monday through Friday, 9 am to 5 pm EST.

Who will deliver my order?

We use a variety of carriers to fulfill orders, depending on the item and delivery location. Courier details and shipping information will be provided upon successful order processing.

I’ve changed my mind. How can I cancel my order?

You can cancel your order within 24 hours of placing it before it’s shipped out for a full refund. Simply email us at customerservice@the-curated-compass.com to cancel within the specified timeframe. Our customer support team aims to respond to all inquiries within 12 hours during our regular business hours, which are Monday to Friday, 9 am to 5 pm EST.

If you receive a broken, damaged, defective, or incorrect item, please report it to us within 30 days of delivery. Include a photo of the item, and we’ll either replace it or provide a full refund. If you choose to return the item, we’ll cover the shipping costs. If your order appears to be missing but your tracking information shows it was delivered, contact your local carrier to confirm the delivery. For return inquiries, email customerservice@the-curated-compass.com. Our customer support team responds to all inquiries within 12 hours during our regular business hours.

I ordered multiple items, and they arrived in separate shipments. Why is that?

We always strive to ship your order in a single shipment. However, there are times when we may need to split it into multiple shipments. The main reasons for this are product availability, shipping directly from a vendor, or large orders that require multiple shipments. Rest assured, when we divide an order into multiple shipments, there won’t be any additional charges.

I received the wrong item. What should I do?

If you receive an incorrect item, please report it to us within 30 days of delivery. Include a photo of the item, and we’ll either replace it or provide a full refund.

In case you received the wrong item by mistake, we sincerely apologize. Please inform us as soon as possible so that we can promptly send you the correct product, along with a pre-paid shipping label. This will enable you to return the incorrect item without incurring any additional costs.
IMPORTANT: Please ensure that any product you return is in the same condition as when you received it and is still in its original packaging.
For any further assistance with your order, feel free to contact us at customerservice@the-curated-compass.com. Our customer support team is dedicated to responding to all inquiries within 12 hours during our regular business hours, which are from Monday to Friday, 9 am to 5 pm EST.

Regarding your credit card charge, it will be processed as soon as your order is submitted.

Currently, we accept payments through Shopify Payments. This includes credit/debit cards, Apple Pay, Google Pay, and PayPal, among others. Please refer to the checkout section during the ordering process to view all accepted payment methods.
All Returns Are Subject To A 15% Restocking Fee Unless Otherwise Noted.